Special Instruction Sheets Fallshaw HOME

NOTE: These sheets are summaries of complex matters originally prepared as background material for the internal use of Fallshaw staff. In allowing others to access them without charge we assume no legal liability. If it is important to you, you should check the information for yourself.

Why do Fallshaws use SI's?
Most Fallshaw sales (approximately 70%) are standard products from our catalogue, and sold in large volumes. The production staff at Fallshaws have complete instructions as to how to make and assemble these standard products at their benches. When you order a standard product, by using the standard model number from the catalogue, our staff will know all the details they need about size, colour, finish, etc. (For a new standard product requiring tooling, use Product Request Form F014).

However, about 30% of what we make varies from standard. This may be a small variation (like adding a grease nipple) or a medium variation (like moulding parts in a different colour) or a major variation (like making and fixing a special stem). We use a process that ensures these changes are properly considered, and then full instructions about the changes are given to our production staff. An SI sheet takes the place of standard instructions.
 

The Rule is:
     If it is standard - order by catalogue part number (Note: Production will not accept a 'varied' part number)
If it is a varied product - order by an SI number (which will call up the appropriate SI sheet).
 

How are SI's produced?
As soon as our sales staff (whether Fallshaw staff or staff of our distributors) realise that a customer wants a variation of something in the catalogue, they must fill out an SI sheet.
(Note: SI sheets are available off the Intranet; Form F115. Distributors can get copies from Fallshaw Sales Offices).

The SI sheet contains a large area for 'Description'. This is best done with an illustration with the variations clearly marked and described. This is done by the Sales person.

Remember, the SI sheet goes to Production/Assembly as their only instruction. Make it very clear, and use drawings where possible.

Approval boxes are beside the Description box.
 

The Customer must sign - to show this is what he wants.
     Specially made parts are not returnable. The customer must take care that the Description unambiguously describes what he wants.
 
The Branch Manager must sign - to signify he understands Sunshine will not take back 'specials'.
     The Branch Manager must ensure their sale, and at an adequate price.
 

The Development Manager must sign - to signify that the variation is safe, and to our design guidelines.
 

The Factory Manager must sign - to signify that the variation is manufacturable, and approve the cost variation.
 
The Supply Chain Analyst will issue the SI number and fax the SI sheet back to the originator.
 
How long does it take?
     The SI sheet goes to the assembly person as their only instruction. If the Sales person puts themselves in the place of the assembly person, and explains carefully (with correct dimensions and descriptions) every change to the nearest standard product, and makes sure the customer is in full agreement, and signs the sheet, then it can usually be countersigned by Sunshine staff within one (1) day.
If it is not clear, and bounces backwards and forwards, it can take much longer.
End of Fact Sheet
Issue 2 September 16, 2003
G069 Special Instruction Sheets.doc